Event Cancellation / Attendance Policy
RATIONALE - THIS POLICY WILL HELP ISPA REDUCE COSTS BY:
Guaranteeing a more accurate number of anticipated attendees for each event,Event guarantees are required five to seven days or more prior to each event to ensure there is ample food and beverages and that enough space has been allotted for the attendees. This estimated attendance cannot be reduced after the deadline, and therefore, the association is required to pay for attendees whether they attend the event or not.
A significant number if staff/volunteer hours are utilized to track registrations, process cancellations and refunds, and collect outstanding balances for no-shows and unpaid registration fees.
Cancellation / Attendance Policy
Event registrations may be cancelled in writing via email or USPS mail up to three (3) business days prior to the first day of the event, unless otherwise stated on the event registration form. Written cancellations received prior to the cancellation deadline will result in a full-refund to the registrant. Cancellations received less than three (3) business days prior to the first day if an event will result ion forfeiture of the entire registration fee, Phone cancellations will NOT be accepted.
No refund will be given for any function not attended or for cancellations received after the deadline. No-shows and/or non-payments do NOT constitute a cancellation. Payment of all outstanding balances for previous events must be received prior to being confirmed for a current event. Payment must accompany registration or be received and verified at least five (5) days prior to the event to be considered a confirmed registrant. In other words, you will not be confirmed as a registrant for an event until your payment is received and verified.
Note: a substitute may be submitted to attend an event in place of the registrant at any time prior to the event. The original registrant need only to notify ISPA staff of this change in writing via email or USPS mail at least three (3) days prior to the event. Substituted attendee names received up to three (3) days prior to the event will have a new name tag printed for pick up at the onsite registration table. A confirmation of this replacement shall be sent to the email of the original registration form. The registrant is responsible for obtaining any reimbursement of the registration fee from the substitute attendee.